1 Purpose
This policy explains delivery procedures for products supplied by Hexolutions Inc.
2 Standard Delivery Period
For imported and specially procured products, estimated delivery is SIXTY (60) TO NINETY (90) DAYS UPON CONFIRMED PAYMENT.
3 Start of Delivery Period
The delivery period begins after:
- Full required payment is received and cleared;
- Order specifications are confirmed;
- Required documents are submitted;
- Procurement is officially started.
4 Delivery Process
The delivery timeline may include supplier processing, production, export documentation, international shipping, customs clearance, and local delivery.
5 Delivery Delays
The Company shall not be responsible for delays caused by supplier delays, shipping schedules, customs inspections, port congestion, government regulations, weather, natural disasters, strikes, or force majeure events.
6 Customs and Import Charges
Duties, taxes, permits, storage fees, inspection fees, and government charges shall be handled according to the applicable quotation or agreement.
7 Customer Responsibilities
Customers must provide accurate delivery information, required documents, approvals, and promptly receive shipments.
8 Failed Delivery
Additional charges may apply for failed delivery, storage, re-delivery, handling, or transportation caused by customer delay.
9 Delivery Acceptance
Delivery shall be considered completed upon receipt by the customer or authorized representative.
10 Acknowledgment
The customer acknowledges that the 60–90 day period is an estimated lead time and not an unconditional guaranteed delivery date unless stated otherwise in writing.